VERY IMPORTANT: Due to current situation and increase in online shopping all carriers are experiencing delays. We encourage you to upgrade to priority mail and to request insurance for your order. Please understand that we CAN NOT make delivery guarantees on behalf of carriers and we ARE not responsible and liable for lost packages if no insurance was requested. By placing your order you agree to these terms.

To upgrade shipping - https://www.etsy.com/listing/150418184/insurance-and-priority-or-express

International orders may require duty and taxes – these are customer’s responsibility. Items returned for unpaid duty or taxes can be re-shipped at additional cost but they will not be refunded. Please make sure to check your Country’s cus

Stamping will be done as instructed in your order. If you select an UPPERCASE font only stamping will be uppercase only even if your note includes upper and lowercase letters.
Please separate names with a comma. Please make sure all information is correct prior to submitting your order. I do not offer remakes due to incorrect information provided in the order.

Currently available fonts:
https://img0.etsystatic.com/137/0/5758953/il_fullxfull.1001132712_6hhp.jpg

Not all fonts will work with all of the designs. If your selected font and numbers or letters will not work for a specific piece I will contact you and provide suggestions and alternatives. Some fonts are only lowercase or UPPERCASE, and some do not include numbers. If the stamping request includes numbers and you selected font without numbers I will use those that match the font as much as possible or contact you. Some fonts like Royal and 6mm fonts are suitable for initials only.

All metal tarnishes over time, some faster than others. To slow the tarnishing process store your jewelry in a dry place in closed bag. Avoid leaving your jewelry in humid areas like bathrooms and pools. Avoid contact with chemicals. Keep your jewelry away from extreme heat or sunlight. Remove your jewelry when cleaning, showering (keep it dry!!), or swimming in a pool.
Keep your jewelry clean and dry. DO NOT use liquid jewelry cleaners or submerge your piece in them as it will remove the darkening of the letters and designs
Brass may cause discoloration on skin for some people. I use a protective coating on brass pieces where it touches the skin to prevent this but it does wear off over time.

All orders come gift wrapped and ready for gifting. Most items come packaged in a jewelry box with a satin ribbon. Items for women come in a brown box with a pink ribbon, items for men are packaged in cream and brown box and brown satin ribbon. If I am unsure of the recipient I will package the item using brown ribbon.

Larger items such keychains or ornaments will be packaged in a velvet or linen jewelry bag.

Personalized and custom orders are non-refundable unless there is an error that was made by me. If such case I will re-make the piece immediately. Please note, I will not refund orders because of font choice.
If you have any questions or would like to make modifications to the listing please contact me PRIOR to placing your order to avoid any misunderstandings. If I am unclear in the information you provided at checkout I will contact you.

CHAINS and Bracelet straps can be replaced ONLY if defective (broken at a clasp). Defect must be reported within 5 days receipt of the order. Please contact me in such case. Defective chains/straps must be returned for exchange.

Orders are not insured, but insurance is available to you at extra cost.

Priority and Express Packages include insurance (up to $50 for priority, up to $100 Express) .
VERY IMPORTANT: WE ARE NOT not responsible and liable for lost packages if no insurance was requested. By placing your order you agree to these terms.

To add insurance - https://www.etsy.com/listing/150418184/insurance-and-priority-or-express

PLEASE NOTE: I am not responsible for any damage, delay or loss caused by postal office or any shipping company.

Yes, I love to design special and unique pieces for my customers. If you have something specific in mind or if there is a design you like but would like to make changes (aside from personalization) please contact me prior to placing an order. I look forward creating one of the kind piece for you.